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2020 was a year when most companies have transitioned from offline to online mode, which in turn resulted in an increase in commerce safety issues. In this blog, we’ll tell you what the most common types of e-commerce security issues are and find solutions for your business safety.

1. Financial frauds

Besides stealing bank cards and account details, cybercriminals have got really creative. Ever since the first online businesses entered the world, villains now target apps and websites.

There are two common frauds that are used to target the e-commerce industry: credit card frauds and fake returns.

  • Credit card fraud happens when a criminal uses stolen credit card data to purchase goods or services on an e-commerce store.
  • Fake returns are unauthorized transactions made to false requests for returns.

Phishing is a cybercrime that aims at stealing user’s confidential data — login and passwords. This is achieved via mass email campaigns run on behalf of popular brands, as well as personal messages inside of the various services like social networks.

Messages often contain a direct link on a fake website that looks exactly like the real one, or on a website that redirects the user somewhere else. When the user lands on a fake page, cybercriminals try to make the user enter his login and password that he uses to access a specific website, which allows villains to get access to bank accounts.

Fishing and spam usually go hand in hand. Online spammers often send huge amounts of letters trying to get personal information. What’s more, the comment section on your blog page and contact forms are also open invitations for hackers. By leaving infected links via social media inbox they can harm your website’s speed, security, and your customers as well.

Bots are automated software applications programmed to perform specific tasks. Web crawlers, probably the most known type of bots, are those that define websites’ rankings by systematically browsing all the exiting pages on the internet.

However, there are bots specifically created to crawl websites for their pricing and inventory information. Cybercriminals use this technique to change the pricing of your online store, or to garner the best-selling inventory in shopping carts, resulting in a decline in sales and revenue.

Distributed Denial of Service (DDoS) and DOS (Denial of Service) attacks can harm your website or app by generating a large number of requests which eventually can crash the whole system and make it unavailable for the end-user. This eventually disrupts your site and affects sales.

The brute force attack is one of the most common password-cracking techniques. This approach presupposes that a hacker tries to use as many character combinations as possible in order to figure out the correct password.

SQL injection is a cyber-attack aimed to entry your website’s database by targeting your query submission forms. Hackers inject malicious code into your database to read, delete, change, collect or add data.

Cross-site scripting is an attack that comes in the form of a piece of browser code script (HTML). When the attacked user opens the browser and the website, the malicious script starts

running and receives access to the various types of user’s sensitive data that must be protected.

Malware, a program usually downloaded by customers as legitimate software, is called a trojan horse. To this category belong programs that can gather data about credit or debit cards, transfer this information to the hacker, as well as crash users’ computers or use PC resources for hacker’s goals without permission of the user. These programs get any sensitive data with ease and may also infect your website.

A cybercriminal may eavesdrop on the communication between a store consultant and a customer. If the client is connected to a vulnerable Wi-Fi or network, hackers can take advantage of that to steal sensitive data.

SSL certificate is one of the ways to protect user’s personal data on the internet.

You may have seen that there are two types of browser addresses — HTTP and HTTPS. Both abbreviations stand for communication protocol. The protocol is a set of rules that defines data exchange between browser and server, what kind of information should exist there and what to do with that data.

HTTPS is a protected version of HTTP. It’s an SSL protocol, that gets activated after SSL-certificate is set and encrypts personal data before the information is transferred to the e-commerce website or app owner.

This kind of protection is really useful when you have transactions to be done on your website. Whenever customers enter their credit card information it can be stolen by hackers and used by them later on. Thus, using an SSL certificate will make payments on your website secure and clients won’t be afraid of scams.

Anti-malware is software that detects and deletes computer viruses, as well as other undesirable or harmful programs. Anti-malware also reestablishes files that have already been harmed by viruses and prevent further file or software modification that can be done by malicious code.

Anti-malware is used against worms, viruses, and Trojan horses.

Using passwords that contain different characters and are hard to guess is a key. You should also change them frequently. Another good practice is restricting user access and defining user roles. Let everyone perform only what they have to on the admin panel. Making the panel notify you if a foreign IP tries to access it is an extra step for your security.

Don’t store clients’ credit card information on your database. Alternatively, use Stripe and PayPal as a third party to manage the payment transactions away from your website.

A firewall is a network security system that controls and filters network traffic (incoming and outgoing) according to defined rules and eliminates e-commerce security threats.

Efficient firewalls protect your website against XSS, SQL injection, and other cyber-attacks.

  • Tell your clients to use resources that are familiar to them, click on saved links, use the official internet banking app and check out where they get their messages from.
  • Make scanning your website from malware your constant routine.
  • Increase your data protection by using multi-layer security and backing up your data.
  • Use efficient plugins for e-commerce security and update your systems often.

If all that sounds Greek to you, but you want your business to be safe and sound, please contact our inVerita team. We have experts who will help you to protect your website from e-commerce security issues.

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