About vacancy:

Are you ready to embark on a rewarding journey as a Customer Success Manager? InVerita is on the lookout for a dynamic and experienced professional to join our team. If you thrive on building strong customer relationships, fostering loyalty, and ensuring client satisfaction, then this role is tailored for you. As a Customer Success Manager with InVerita, you'll play a pivotal role in our commitment to customer excellence.

Qualifications:

At least 6 years of experience in a customer-facing role in IT, such as Customer Success , Account Management or Customer Support;

Understanding of the software development and IT industry, project life cycles

Basic project management skills to track projects, timelines, and deliverables;

Proficient in mitigation of conflicts and communication problems arising within services

Experience working with senior and executive level customer contacts;

Experience in conducting discovery phase

Experienced in tracking and managing legal processes (i.e., contract renewals, negotiations, NDA, etc.)

Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment

Problem-Solving Skills: ability to identify and address client challenges and find suitable solutions is crucial for ensuring a positive customer experience.

English level: Advanced.

Interview stages:

Pre-screen call with recruiter;

Interview with Head of CSM department and CMO;

Interview with CEO.

Responsibilities:

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;

Work with customers to ensure they are leveraging effectively and finding value in our services;

Become an expert in and educate in best practices of our services;

Work closely with Sales, Technical teams and other to ensure an exceptional customer experience and take care of any customer issues;

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;

Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;

Maintain a revenue base by managing account retention and renewal;

Drive upgrade revenue through increased product adoption and increased usage.

We offer:

Career and professional development opportunities;

Regular performance evaluation;

Flexible working hours;

Remote work opportunities;

20 paid vacations per business year and National Ukrainian holidays;

10 paid sick leaves;

Mentorship program;

Business English courses of all levels;

Team parties, company events, and branded presents;

Comfortable office, equipped with everything you need and round-the-clock access.

Sofiia Ivanchuk

Recruiter