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About vacancy

Qualifications:
Bachelor's degree and 4-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management;
Possess strong phone, written and verbal communication skills with excellent presentation skills;
Confident, high energy, self-motivated and a true team player;
Experience working with senior and executive level customer contacts;
Demonstrated ability and desire to work and excel in fast-paced environment;
Excellent multitasking and project management skills;
Understanding of Internet and web applications with a desire learn new technologies;
Ability to understand and articulate;
Must possess a proven understanding of PDLC,; prior experience in IT is required;
Well-organized, with a high attention to detail and ability to prioritize.
Benefits and social package:
The ability to choose a work schedule based on two-three options, depends on your project/position;
Career and professional development opportunities: professional courses, trainings, mentorship program;
The ability to combine Remote/Office work;
Grammar and vocabulary English courses, provided from the start of Your cooperation with inVerita;
Partial compensation of professional literature from Amazon.com;
Partial compensation of the gym membership;
The compensation of regular massage therapy;
Leisure activities – at inVerita you will find different opportunities for socializing;
Access to the internal library;
Relocation Package.
Duties and responsibilities:
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;
Work with customers to ensure they are leveraging effectively and finding value in our services;
Become an expert in and educate in best practices of our services;
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues;
Be a customer advocate while capturing customer feedback and reporting requests to Customer Success Director;
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;
Maintain a revenue base by managing account retention and renewal;
Drive upgrade revenue through increased product adoption and increased usage.
Sofiia Ivanchuk
Sofiia Ivanchuk
Recruiter
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