Contact us

About vacancy

Bachelor's degree and 4-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management;
Possess strong phone, written and verbal communication skills with excellent presentation skills;
Confident, high energy, self-motivated and a true team player;
Experience working with senior and executive level customer contacts;
Demonstrated ability and desire to work and excel in fast-paced environment;
Excellent multitasking and project management skills;
Understanding of Internet and web applications with a desire learn new technologies;
Ability to understand and articulate;
Must possess a proven understanding of PDLC,; prior experience in IT is required;
Well-organized, with a high attention to detail and ability to prioritize.
Benefits and social package:
The ability to choose a work schedule based on two-three options, depends on your project/position;
Career and professional development opportunities: professional courses, trainings, mentorship program;
The ability to combine Remote/Office work;
Grammar and vocabulary English courses, provided from the start of Your cooperation with inVerita;
Partial compensation of professional literature from;
Partial compensation of the gym membership;
The compensation of regular massage therapy;
Leisure activities – at inVerita you will find different opportunities for socializing;
Access to the internal library;
Relocation Package.
Duties and responsibilities:
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts;
Work with customers to ensure they are leveraging effectively and finding value in our services;
Become an expert in and educate in best practices of our services;
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues;
Be a customer advocate while capturing customer feedback and reporting requests to Customer Success Director;
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth;
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes;
Maintain a revenue base by managing account retention and renewal;
Drive upgrade revenue through increased product adoption and increased usage.
Sofiia Ivanchuk
Sofiia Ivanchuk
Send CV

This website uses cookies to ensure you get the best experience on our website.

Learn more
Thank you for getting in touch!
We'll get back to you soon.
Sending error!
Please try again later.
Thank you, your message has been sent.
Please try again later, or contact directly through email:
Format: doc, docx, rtf, txt, odt, pdf (5Mb max size)
Thank you, your message has been sent.
Please try again later, or contact directly through email: