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About vacancy:
Assistant of customer success manager is a person with 1+ year working in the software outsourcing industry ( account management \ business development \ IT Sales \ Client Relationship management etc). You will work closely with a Head of CSM department and assist with client management, including communication with the client, team, and representatives of other company departments. Within a year, you will be able to build a career as aСcustomer Success manager.
What is important to know and understand:
Software development life cycle;
Software development company functioning;
Offshore software development specifics;
Basic revenue models, profit/loss;
Project pricing model and billing procedures;
Project/budget estimation techniques;
Duties and responsibilities:
Working closely with the Customer Success Manager;
Under the supervision of the CSM, assist with core account operational activities;
Assist with client management, including communication with the client, team, representatives of other company departments;
Assists in resolving any client-related issues;
Identifying any potential risks and forward any such issues to CSM.
Qualifications:
From 1 year working in software outsourcing industry ( account management \ business development \ IT Sales \ Client Relationship management etc);
Ability to manage multiple tasks;
Negotiation and problem resolving skills;
People motivation skills;
Self-motivation and the ability to work on own initiative;
Purposeful, client-oriented, analytical and system thinking, responsible;
English - upper-intermediate and above.
We offer:
Career and professional development opportunities;
Regular performance evaluation and salary revision;
Flexible working hours;
Remote work opportunities;
Certifications and courses financed or co-financed by the company;
20 working days of paid vacation per business year and 11 paid Ukrainian official holidays;
10 paid sick leaves;
Medical Insurance;
The internal mentorship program, corporate training, and events;
Opportunities for free continual English courses of all levels;
Partial compensation for sport and Amazon books;
Regular massage therapy;
Great team parties, company events, and branded presents;
Comfortable office, equipped with everything you need and round-the-clock access;
Relocation package.
Sofi Ivanchuk
Sofi Ivanchuk
Recruiter
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